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Returns Policy Under the "The Consumer Protection (Distance Selling) Regulations 2000" you have the right to cancel your order within 14 days after the day you received your goods. Please contact us as soon as possible if this is your intention. The regulations state that we must provide you with a full refund within 30 days of the cancellation. We will request that you return the goods in the condition they were received at your own cost. If the consumer does not return the goods, a deduction will be made from the refund to cover the cost of collecting the goods. If in the rare event that the goods are faulty or not suitable for the use that they were intended for we will offer a replacement or refund monies paid if the goods are returned within 28 days unless a fault is caused by neglect, misuse or by accident.